At Patralayaa, we take pride in curating products that reflect elegance, tradition, and meaning. While our full collection is still in the making, we want to assure you that your trust matters to us. This Refund and Returns Policy outlines how returns and refunds will be handled once our products are live.

1. Current Status

As of now, we are not processing orders or shipping any products, as our sarees and blouses are under development. This policy is provided in advance to ensure transparency and build customer confidence for future transactions.

2. Return Policy (For Future Orders)

Once our products are available:

  • Returns will be accepted within 7 days of delivery if the product is:

    • Damaged in transit

    • Incorrect (wrong size, style, or color)

    • Defective (stitching or fabric issues)

  • The item must be:

    • Unused and in original packaging

    • Accompanied by proof of purchase

Note: Returns will not be accepted for slight color variations due to screen differences, or for personalized/custom-stitched blouses.

3. Refund Policy

Once the returned item is received and inspected, refunds will be processed to your original method of payment within 5–7 business days. You will be notified via email or SMS.

In some cases, we may offer:

  • Exchange of the product

  • Store credit for future use

4. Return Shipping

  • If the return is due to our error (wrong/defective item), return shipping charges will be borne by us.

  • For other valid reasons, customers may be responsible for return courier fees.

5. Order Cancellations

Orders can be cancelled within 24 hours of placement. Post that, cancellations may not be guaranteed if the dispatch process has begun.

6. Contact for Returns/Refunds

If you have any questions or concerns, or wish to initiate a return once we go live, please reach out to:

📧 Email: info@patralayaa.com
📞 Phone: +91 9962032994
📍 Bangalore, India